Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
PROCESSING TIME
Please allow 1 to 5 business days of processing time depending on the product type and our current volume before your order ships out.
Orders placed over holidays and weekends will be processed in the following business days.
Please note that delivery of orders with more than one item may ship on different dates according to stock availability.
STANDARD SHIPPING
Shipping time for order:
- Normally, it takes 7-14 business days to deliver the package to USA.
- For others countries’ customers, please allow 8-15 business days of shipping time.
To change your shipping address please email us as soon as possible and we will help you to make sure you will receive your order at the correct address.
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
YES. No matter where you live, we ship our products all over the world.
If you have ordered multiple different items, they may be sent separately.
If you need to swap an item
Returns and Exchanges
You have 30 calendar days from receiving your order to initiate a return.
If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue.
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If an item is missing, please contact us with your order number, the missing item’s product title and photos of the package showing the shipping label.
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If you have ordered multiple different items, they may be sent separately.
We’d love to hear from you! If you have any questions about our products, ordering, shipping, returns, or anything else, please don’t hesitate to reach out.
Email:dandadanmerch@coziu.com