At dandadan-merch.shop, we aim to ensure your complete satisfaction with every purchase. We stand behind the quality of our products and want you to be thrilled with your order. If you are not completely happy with our return and refund policy below, please review it.
What is eligible for a return/refund?
Items in new, unused condition, and still in the original packaging can be returned within 30 days of receiving your shipment. We inspect all returns before issuing refunds.
The following goods cannot be returned:
– Perishable items like food or flowers
– Digital downloads or software
– Intimate items for health/hygiene reasons
– Hazardous, flammable, or explosive materials
– Custom or personalized orders
– Newspapers, magazines, gift cards
Important: Before sending your return, contact us at support@dandadanmerch.org to receive pre-authorization and shipping instructions. Returns sent to us without pre-authorization may not be accepted.
How long do I have to return an item?
You have 30 calendar days from receiving your order to initiate a return.
Exceptions: For fragile items, returns must be initiated within 7 days to allow safe shipping.
What do I need to return an item?
– Original order confirmation with order number
– All original packaging and accessories
You are responsible for return shipping costs unless the return is due to an error we made.
Refunds
Once we inspect and approve your return, refunds are generally processed within 3-5 business days and applied to your original payment method.
Exchanges
If you prefer an exchange over a refund, please contact us to arrange an exchange of the same item or store credit. We will cover return shipping costs for exchanges due to defects or shipping errors on our part.
Sale and Promotional Discounts
Both regular-priced and discounted items can be returned or exchanged.
How to Initiate a Return
To start the return process, please contact us at support@dandadanmerch.org. Provide us with your order information, and we will provide detailed instructions for returning your item(s).
We want you to be delighted with your purchase. Please contact us with any questions or concerns about our returns and refunds policy.